Do yourself a favour, don’t go near this company. I trusted them and I wish I hadn’t. My advice to you would be to stop reading this now, save yourself some time and go elsewhere.
Maybe you’d like to know why?
Their sales guys are good, but there’s no crime in that. They offered us exactly what we were looking for which was a one month Facebook advertising trial with no strings attached. Here’s what I was told…
“Try it for a month, see what response you get and we’ll take it from there”…
“You’ll get a report showing you where your traffic is coming from and insights into you demographics.”
“There are no contracts, but should you wish to retain the allocation at the end of the campaign then of course you are able to do so for as long as required.”
That’s what they offer, but it’s not what they deliver.
What you’ll get is substandard adverts, put together by someone who has little (if any) knowledge of online advertising or behavioral economics.
Then they’ll ignore your calls. And they’ll ignore your emails. And they’ll take unauthorized payments from your credit card. I kid you not.
Why listen to me, what do I know?
I’m not some ranting loon who’s bitter at losing a few quid. All you really need to know about me is that I’ve worked in the marketing industry for over 20 years including a decade at a Young and Rubicam agency. I hope I know what I’m talking about and I thought I’d seen every fly-by-night there was. Until I started to work with New Mount Media. They’re really special.
Their idea of customer service is different.
Did I mention they don’t answer your calls and emails? Pretty nifty for a communications company don’t you think?
I don’t know how many phone calls I’ve made, dozens I expect. Only to be fobbed off with a half-baked excuses. I even contacted them by Facebook, their specialist area. Got no reply.
I couldn’t help but think I was inconveniencing them by being a customer and giving them money to work for us.
And heaven help you if your dedicated account handler is Sam Paul. If you’re unlucky enough to have this happen to you, my advice would be to back out of the deal as quickly as you can. Your bank balance will be grateful for it and your colleagues will certainly thank you.
And how about that report they promise?
They call it “A detailed Analytic Report. The report will help you to determine where most of your traffic is coming from within your target audience”
It’s one line. It isn’t a report. It will tell you how many people saw the advert and how many people clicked it. That’s all. No insights. No analysis.
Are you still with me?
If you’re still reading this, I’m sure it must sound like I’m making it up. Sadly, I’m not. And when you complain, they hide behind their Terms and Conditions and blatantly ignore basic business principles like trust, promises and simply doing what they said they would.
I’ll leave you to make your own mind up, but allow me to share one last thing with you about me. I’ve never posted a complaint about a business before. I’m easy-going and usually tolerant enough to give people the benefit of the doubt.
But not New Mount Media, as I said they’re nothing more than chancers and charlatans.
Oh, and in case you’re wondering, the campaign didn’t work. They tell me we reached 162,549 people. Our google analytics reports that traffic from Facebook to our website for the month was 19 users.
That’s 0.01% response. Maybe that sounds to you like the campaign didn’t happen at all?
I couldn’t possibly comment.
If you want more information feel free to email me. I’ll get back to you. I’ll even send you all my email transcripts if you like, then you can decide for yourself.
Or you could just take my word for it, stop reading this now, save yourself some time and go elsewhere.
I wish I had.
By the way. We continued with them for a second month (because they’d taken payment) but because we decided not to take it any further we didn’t get our report. A less reputable company I am yet to meet.